I was reading an article on the NYTimes website about how Google does not provide telephone support for their basic free gmail account customers.  The article detailed the aggravation involved when a customer finds him (or her) self locked out of their email account.  Apparently the process is long, involved, and complicated.  On Google’s behalf, however, the article DOES explain that when people create a gmail account they are advised to create a back-up email account (just in case.)

I do have more than one email account, I think that is a wise thing to do, just as insurance against situations like that.  But the point of my post here is that I think that Google would be well advised to provide live telephone support for their millions of customers.  That’s just plain good customer service practice!  So I have nothing bad to say about Google, however I would encourage them to create live customer service for their customers!  That would make a good company even better!